Shipping, Deliveries and Payments


Shipping

We ship all our packages through major logistics companies. Since our products are highly breakable, we take special care of packaging for our orders. Delivery charges include packaging charges and only part of the charges are borne by the customer, part of us is borne by us, Chokhat. Shipping is charged as follows –

  • Flat Rs.125 on every order below Rs.5000
  • Flat Rs.200 on every order above Rs.500
Home Decor products are bulky and the shipping charges become very high for a small independent company like ours to absorb though we absorb a large part of it.

    Delivery

    All orders are handled by our logistics partners DTDC and Delhivery. Tracking details for your orders are automatically updated under orders in your Chokhat account. Only after dispatch of your order, the order status page for your account will reflect any change. You can even visit the partner websites to manually check the status of your orders by putting in the AWB number updated in your Chokhat account.

    Tracking links –

    DTDC - https://www.dtdc.in/tracking/shipment-tracking.asp

    Delhivery - https://www.delhivery.com/

    Delivery Timeline – Our order are generally delivered between 5-7 days from the date of dispatch, however we do not commit the exact timeline as it may vary depending upon the delivery location.

    Our logistics partners will attempt to deliver the package three times before they return it to us. Please provide the complete & accurate shipping address including pin code and a mobile number. This will ensure a faster and better delivery. In case your package is being returned to us, let us know at info@chokhat.in or at +91 8076653852 for us to resend it as soon as we receive it. Please note the customer will need to pay extra delivery charges in case he wants the delivery to attempted again after the product has been returned to us. If the order is prepaid and customer does not accept/want the delivery after it is been dispatched, no amount will be refunded.

    Payments

    Cash on Delivery (COD) is accepted for all eligible pin codes for orders below ₹1200/- only. Please note COD service is charged separately from the customer and the same will reflect when the customer chooses COD as payment option while checking out. We accept all major debit & credit cards and also provide net banking, wallets and UPI options across major banks.